Returns & Exchanges

Important: Confirm the current return window and return shipping address with our team before sending anything back. Do not ship returns to the business mailing address unless we specifically instruct you to do so.

Eligibility

To be eligible for a return or exchange, items generally must be unused, unwashed, and in original condition with tags attached, unless the item is defective, damaged, or incorrect. Final-sale items, if marked as final sale on the product page or at checkout, may not be eligible for return.

Return window

[TO CONFIRM before publishing] The approved return window after delivery has not been finalized in this theme update. Contact support@waguess.com or use Contact Us for the current return window that applies to your order.

How to start a return or exchange

1. Email support@waguess.com with your order number, item(s), and reason.
2. Wait for return instructions and any approved return destination label or address.
3. Ship the item only as instructed. Keep your tracking receipt.

Return shipping charges

Unless we made an error (wrong, damaged, or defective item), return shipping may be the customer’s responsibility. If we made an error, we will provide instructions for a prepaid or reimbursed return where applicable.

Refunds

Approved refunds are issued to the original payment method. Processing time depends on our review of the returned item and your payment provider. Shipping charges are refundable only when required by the reason for return or applicable law.

Defective, damaged, or incorrect items

Contact us promptly with photos and your order number. We will arrange a replacement, exchange, or refund as appropriate.

Consumer rights that cannot be waived under applicable law remain available to you.